Privacy Policy

At Köcher, we are committed to protecting our customers’ personal data through the strictest security standards. This policy explains how we collect, use, and protect your information when you interact with our website, warranty services, and our products.

1. Purpose and Scope of Information Collection

Köcher collects information to provide better services for you. The types of information we collect include:

  • Information you provide: Full name, phone number, email address, delivery address when you purchase products or register for electronic warranty activation.
  • Technical information: IP address, browser type, access time, and the pages you have viewed on our website. This data helps Köcher optimize user experience and improve website performance.
  • Warranty information: Product serial number, purchase date, and repair history for the quickest technical support.

2. Scope of Information Use

We use your information for the following specific purposes:

  • Order processing: Delivery, payment confirmation, and order status notifications.
  • After-sales service: Activating and checking the duration of electronic warranty, reminding product maintenance schedules.
  • Customer support: Answering technical inquiries (e.g., handling error code E on induction cookers) and advising on suitable products.
  • Marketing (with consent): Sending information about new products, promotional programs, or cooking tips from Köcher experts.
  • Enhancing experience: Analyzing access behavior to improve website interface and content.

3. Data Retention Period

Your personal data will be retained by Köcher until the purpose of collection is fulfilled or until you request cancellation. In any case, the information will be securely stored on Köcher’s secure server system or with reputable hosting service providers.

4. Individuals or Organizations that May Access Information

Köcher is committed not to sell, rent, or share your personal information with third parties, except in the following cases:

  • Shipping partners: Providing address and phone number information to facilitate product delivery.
  • Authorized warranty service stations: To carry out repairs and provide on-site technical support.
  • Law enforcement agencies: When there is a written request from competent state authorities as per Vietnamese law.

5. Cookie Policy

Köcher uses cookies to remember your preferences and personalize your experience.

  • Essential cookies: Necessary for the stable operation of the website.
  • Analytical cookies: Help us understand how customers use the website to improve services.
  • Cookie management: You can customize or disable cookies in your browser settings. However, this may affect some functionalities of the website.

6. Commitment to Information Security

We implement technical and organizational security measures to protect your data:

  • Using SSL (Secure Sockets Layer) encryption protocol for the entire website.
  • Firewall systems to prevent unauthorized access to the database.
  • Only authorized personnel have access to customer information for work purposes.

7. Customer Rights Regarding Personal Data

You have full rights over your personal data, including:

  • The right to request access to and check the information being stored.
  • The right to request correction of information when there are errors.
  • The right to request deletion or objection to data processing.
  • The right to withdraw consent to receive advertising information at any time.

CONTACT INFORMATION FOR DATA CONTROL

If you have any questions about this policy or wish to exercise your rights regarding personal data, please contact us:

  • Managing unit: KOCHER GROUP JOINT STOCK COMPANY
  • Address: Block B, Lot B45, LK11 Geleximco Urban Area, An Khanh Commune, Hanoi City
  • Customer Service Hotline: 096 96 22 066
  • Email: infor@kocher.vn
  • Website: kocher.vn